Synopsys

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a highly experienced reliability and quality expert, passionate about delivering world-class customer experiences in high-performance hardware environments. You thrive in dynamic, cross-functional teams and have a proven track record of navigating complex technical challenges, particularly in emulation platforms. You have worked directly with customers, guiding them through escalations and quality improvements, and you possess the credibility and influence to drive change at multiple organizational levels. Your technical judgment enables you to assess hardware reliability, diagnose failures, and synthesize actionable insights from complex data sets. You understand the importance of downtime reduction and customer trust, and you act as a proactive advocate for reliability-focused decisions. You excel at leading root cause analyses, collaborating with engineering, operations, and field service teams, and communicating improvement plans to both internal and external stakeholders. Your leadership inspires others to prioritize quality, and your vision helps shape next-generation reliability strategies. If you have hands-on experience with emulation flows, design-for-reliability methodologies, and electronics manufacturing, you will be able to leverage these skills to further enhance the customer quality experience. Your autonomy, organizational influence, and dedication to continuous improvement make you an ideal fit for Synopsys’ innovative and customer-centric culture.

What You’ll Be Doing:

• Owning and driving the customer quality experience for Synopsys HAV emulation platforms, ensuring hardware reliability and reducing downtime.
• Acting as the primary customer-facing owner for quality and reliability topics, communicating initiatives, expectations, and improvement plans clearly and effectively.
• Leading end-to-end customer escalations, coordinating root cause analysis, hardware component failure analysis, mitigation strategies, recovery plan implementation, and customer communications.
• Partnering closely with engineering, operations, manufacturing, field service, and R&D to identify and address drivers of system downtime, implementing both immediate corrective actions and long-term structural improvements.
• Collecting, synthesizing, and interpreting quality and reliability data, transforming insights into concise reports and actionable improvement plans.
• Serving as a change agent across the organization, championing reliability-focused decisions, advocating for the customer experience, and identifying new processes, tools, or metrics to fill existing gaps.
• Leading cross-functional reliability planning teams to identify risk areas for new products, propose life, aging, environmental, and robustness tests, and ensure learnings are systematically integrated into future platforms.

The Impact You Will Have:

• Significantly improve customer trust and satisfaction by enhancing product reliability and minimizing system downtime.
• Drive the adoption of best practices in quality management, influencing organizational priorities and resource allocation.
• Accelerate root cause resolution for critical hardware failures, reducing escalation cycles and improving customer outcomes.
• Contribute to the development of next-generation emulation platforms by feeding field learnings into design and manufacturing processes.
• Promote a culture of reliability and customer-centricity across Synopsys, impacting product decisions and organizational strategy.
• Build robust feedback loops between customer experience and engineering, translating customer needs into tangible improvements.
• Elevate Synopsys’ reputation as a trusted partner in hardware emulation, strengthening relationships with key customers and stakeholders.

What You’ll Need:

• Proven experience in hardware reliability, quality management, and customer support within emulation platforms or similar environments.
• Strong technical judgment and analytical skills for diagnosing hardware failures and interpreting complex reliability data.
• Ability to lead cross-functional teams and drive organizational change in quality-related processes.
• Experience with root cause analysis, HW component failure analysis, and recovery plan implementation.
• Familiarity with design-for-reliability practices (e.g., FMEA, DFM/DFT/DFA), electronics manufacturing processes, aging and degradation mechanisms, and hardware reliability screening methods (preferred).
• Hands-on experience with customer emulation flows and troubleshooting test failures/hangs (preferred).

Who You Are:

• Customer-focused and proactive in identifying and resolving quality challenges.
• Effective communicator, capable of conveying technical information to both engineering teams and customer stakeholders.
• Autonomous leader, comfortable influencing at multiple organizational levels and driving cross-functional initiatives.
• Analytical thinker, able to synthesize complex data and craft actionable improvement plans.
• Collaborative team player, inspiring others to prioritize reliability and quality.
• Detail-oriented, with a passion for continuous improvement and innovation.

The Team You’ll Be A Part Of:

You will join a high-performing, cross-functional team dedicated to advancing the quality, reliability, and customer experience of Synopsys HAV emulation platforms. The team partners with engineering, operations, manufacturing, field service, and R&D, working collaboratively to drive both immediate and strategic improvements. Together, you’ll champion reliability-focused decisions, implement robust processes, and deliver best-in-class solutions that empower customers and shape the future of hardware emulation.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

Synopsys Canada ULC values the diversity of our workforce. We are committed to provide access & opportunity to individuals with disabilities and will provide reasonable accommodation to individuals throughout the recruitment and employment process. Should you require an accommodation, please contact hr-help-canada@synopsys.com.